Shree Radhe Silver

What Information We Collect and Why

When you place an order or create an account on shreeradhesilver.in, we ask for details such as your name, address, email address, and contact number. Shree Radhe Silver will always treat your personal information as strictly confidential.

You may provide us with personal information to:

• Place an order online
• Create an account with us
• Leave us a review or feedback
• Contact us with a query or complaint
• Sign up to receive our newsletter or promotions

We collect your information only when you choose to share it with us. By providing your details, you consent to our using it for that specific purpose only.

If you are under the age of 18, please inform a parent or guardian about this Privacy Policy and obtain their consent before using our services, including registering an account or placing an order with Shree Radhe Silver.

Other Ways We May Use Your Information

If we need your personal information for a secondary reason, such as email marketing, we will ask for your express consent separately.

If you opt in, we may occasionally send you emails about promotions, new collections, and offers. If you change your mind at any time, you may withdraw your consent by emailing us at contact@shreeradhesilver.in or by clicking the unsubscribe link at the bottom of any email from us.

We are a small independent jewellery business and use your information solely to give you the best possible experience at Shree Radhe Silver. We will never pass your personal details to third parties for any marketing purposes.

We also use Google Analytics to understand (on an anonymous basis) how visitors find and use our website — such as which pages were visited and for how long. This helps us continually improve your shopping experience.

Third-Party Services

Third-party service providers used by us will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. The key providers we work with are:

• Shopify Inc. — Our store is hosted on Shopify, which provides the e-commerce platform for us to sell our products. Your data is stored through Shopify's secure servers and databases. You can read more about how Shopify handles your data at shopify.com/legal/privacy.
• Razorpay Software Pvt. Ltd. — All payments on our website are processed securely through Razorpay. We do not store your card or bank account details on our servers. Razorpay is PCI-DSS compliant and handles all payment data securely.
• Shiprocket (Bigfoot Retail Solutions Pvt. Ltd.) — We use Shiprocket to fulfil and ship your orders. Your name, address, and order details are shared with them solely for delivery purposes.
• Google LLC — We use Google Workspace for business email and Google Analytics for website insights on an anonymised basis.

We do our utmost to ensure all our service providers maintain secure and fully accredited systems. However, we cannot be held responsible for any illegal breaches that may occur on their platforms.

Security

To protect your personal information, we take all reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed without authorisation, disclosed, altered, or destroyed.

We do not sell, trade, or rent your personal information to any third party unless we have been expressly authorised by you. We may at times provide aggregate and anonymised statistics about site usage to trusted parties — this information will never contain any personally identifiable details.

Our website may contain links to other websites. When you follow these links, our Privacy Policy no longer applies and we encourage you to review the privacy policies of those sites independently.

We may also disclose your personal information if required by law, or if you violate our Terms and Conditions.

Cookie Policy

A cookie is a small piece of information stored on your device by your web browser, which helps track your movements within websites.

We use cookies on shreeradhesilver.in to:

• Count the number of visitors to our website
• Remember items you have added to your cart
• Track the pages you have visited during your session
• Monitor traffic and understand how customers find and use our website

These cookies do not contain personally identifiable information about you. If you prefer, you can configure your browser to not accept cookies — you should still be able to browse our website, though some features may not function as intended.

Your Rights

You have the following rights with respect to your personal data, as provided under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000:

• Right to Access — You may request a copy of the personal information we hold about you
• Right to Correction — If any information we hold is incorrect, you can request it be updated
• Right to Erasure — You may request deletion of your personal data, subject to any legal retention requirements
• Right to Withdraw Consent — You may withdraw your consent for marketing communications at any time

To exercise any of these rights, please contact us at contact@shreeradhesilver.in. We will acknowledge your request within 48 hours and resolve it within 30 days.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to address any complaints or concerns regarding your personal data.

Designation: Grievance Officer, Shree Radhe Silver
Email: contact@shreeradhesilver.in
Website: www.shreeradhesilver.in

We will acknowledge your grievance within 48 hours and work to resolve it within 30 days of receipt.

Contacting Us

For any questions about this Privacy Policy, to request access to your data, or to raise a complaint about how we have handled your personal information, please contact us:

Email: contact@shreeradhesilver.in
Website: www.shreeradhesilver.in